About
About this blog
My name's David. I'm a passionate network technician with a mission-driven approach to information security and technology. With hands-on experience and a focus on mastering the fundamentals, I aim to make a meaningful impact in ensuring a safer digital landscape. Through my blog, I seek to share insights, educate, and inspire others in the realm of cybersecurity and network technology. Welcome to the blog, feel free to reach out if you have any questions. [email protected]
- [email protected]
- Portfolio
- davidhd.com
Recent writing
- Officially in IT
Hey everyone! It has been a while since my last blog post. A lot has happened. Where I left off, I was finishing up my contract with a school system where I provided phone support to hundreds of…
- IT Help Desk: Closing The 1st Chapter
As my first help desk job comes to a close, I wanted to highlight a lot of the valuable perspective I gained. How can we help others?
- IT Help Desk - Past The Rush
The large thing I've gained from this employment is a new perspective of time. What is worth your time?
- IT Help Desk - Peak Season
Through the busiest times of the year, here are my insights, so that you can form a better approach to maximize efficiency and customer care.
- IT Help Desk - Getting Comfortable
I want to share some experiences after about being a month into the role, and especially highlight some of the special situations I've experienced throughout talking to about three or four hundred different customers now.